Mortgage Servicing Support
Scalable back-office solutions that streamline loan administration, improve borrower satisfaction, reduce operational costs, and ensure regulatory compliance throughout the life of the loan.
Efficient, Accurate & Compliant Loan Administration
United IGS provides comprehensive Mortgage Servicing Support to help mortgage servicers, banks, credit unions, lenders, and financial institutions manage the day-to-day administration of residential and commercial mortgage portfolios with greater efficiency, accuracy, and compliance.
Our experienced servicing professionals deliver scalable back-office solutions that streamline loan administration, improve borrower satisfaction, reduce operational costs, and ensure regulatory compliance throughout the life of the loan.
Our Mortgage Servicing Support Services
Nine specialized service areas covering the complete servicing lifecycle — from payment processing and escrow administration to default management and compliance.
Payment Processing Support
Efficient handling of payment-related activities to ensure accurate loan accounting and timely updates.
- Payment posting support
- Payment reconciliation
- Suspense account management
- NSF & returned payment processing
- Transaction validation
- Daily balancing support
Escrow Administration
Comprehensive escrow management for accurate collection and disbursement of taxes and insurance.
- Escrow account maintenance
- Property tax administration
- Hazard insurance monitoring
- Flood insurance tracking
- Escrow analysis support
- Escrow shortage & surplus calcs
- Annual escrow statement prep
Customer Service Support
Deliver exceptional borrower experiences through responsive servicing support.
- Borrower inquiry management
- Payment history requests
- Account research
- Loan information support
- Document request processing
- Email & correspondence support
- Service request management
Loan Boarding & Transfer
Ensure smooth onboarding and transfer of servicing portfolios with complete accuracy.
- Loan boarding validation
- Data migration support
- Portfolio transfer reconciliation
- Document verification
- Boarding quality control
- Investor data validation
Investor Reporting & Reconciliation
Maintain accurate reporting and compliance with investor requirements.
- Investor reporting support
- Custodial reconciliation
- Cash balancing
- Portfolio reconciliation
- Exception management
- Daily & monthly reporting
ARM & Loan Maintenance
Support ongoing loan administration throughout the servicing lifecycle.
- Adjustable Rate Mortgage (ARM) updates
- Interest rate adjustments
- Loan modification support
- Payment recalculations
- Loan maintenance requests
- Borrower profile updates
Default Servicing Support
Assist servicers in managing delinquent loans while maintaining compliance.
- Delinquency monitoring
- Payment arrangement support
- Loss mitigation documentation
- Bankruptcy documentation support
- Foreclosure referral coordination
- Investor reporting support
Document Management
Maintain complete, organized, and secure servicing documentation.
- Document indexing
- Electronic file management
- Imaging & document classification
- Missing document tracking
- Collateral file review
- Audit preparation support
Compliance & Quality Assurance
Ensure servicing operations meet regulatory and investor standards.
- Quality control reviews
- Compliance monitoring
- SOP adherence
- Audit support
- Regulatory checklist verification
- Process improvement reporting
Why Choose United IGS for Mortgage Servicing?
Ten commitments that make us the reliable servicing back-office partner for lenders and servicers nationwide.